On-call incident response when it matters most — containment, forensic investigation, and recovery support from a team that's already familiar with your environment.
Scope
- 24x7 on-call response — a real person, not a ticket queue, when an incident is declared
- Containment & eradication — stopping the spread and removing the attacker's access
- Recovery support — getting systems back to a trusted, operational state
- Post-incident report & hardening plan — what happened, why, and how to stop it recurring
The Problem
Why this matters
The middle of an active incident is the worst possible time to be evaluating incident response vendors, negotiating a contract, and explaining your environment from scratch. Every hour spent onboarding a new responder is an hour the attacker keeps moving — and most organizations without a retained IR relationship lose that time exactly when they can least afford to.
Industry Pain Points
What most teams are stuck with today
- No retained incident response relationship, so a real incident starts with vendor selection instead of containment
- Internal teams lack the specialized tooling and experience to contain an active, sophisticated attacker
- Recovery happens without confirming the attacker's access is actually fully removed, risking reinfection
- No post-incident hardening plan, so the same class of incident recurs
Methodology
How the engagement runs
Why Threat ResQ
What you're actually paying for
24x7 on-call, a real responder
When you declare an incident, you reach a responder, not a support ticket queue with a next-business-day SLA.
Verified recovery, not just restored
We confirm attacker access is actually removed before declaring recovery complete — reducing the risk of reinfection from an incomplete cleanup.
Connected to the rest of the stack
Findings feed directly into compliance evidence (getTRAC) and inform the hardening recommendations across your broader security posture.
Built for retained relationships
Engage before an incident happens, so response starts with containment on day one, not a vendor evaluation process.
FAQ
Common questions
Do we need to have a retained relationship before an incident happens?
It's strongly recommended — a retained relationship means we already understand your environment when an incident is declared, so response starts with containment, not onboarding. That said, we do take on incident engagements without a prior retainer.
How fast can you respond to a declared incident?
Incident response is on-call 24x7. Exact response time depends on your engagement tier and location, confirmed at onboarding.
How do you know an incident is actually contained?
We verify — through log analysis, access review, and monitoring — that the attacker's access has actually been removed, rather than declaring containment based on visible symptoms stopping.
What happens after the incident is resolved?
You receive a full post-incident report covering root cause and timeline, plus a concrete hardening plan addressing how the same class of incident is prevented going forward.
Talk to us about Incident Response.
30 minutes, no scripted pitch.